Privacy Policy

Last updated: 9th December 2025

Diana Bradley Therapy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our services, website, online booking system, or communication channels.

1. What Information We Collect

We may collect the following types of information:

Personal Information

  • Name, address, email, phone number

  • Date of birth

  • Emergency contact details

  • Payment information (not stored after processing)

Sensitive Information

As defined in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), this includes:

  • Health information

  • Mental health history

  • Medications

  • Pregnancy status

  • Experience with other therapies

  • Information shared during sessions

  • Documents or forms you complete

Sensitive information is only collected when necessary for therapeutic care and with your consent.

2. How We Collect Information

We collect information through:

  • Intake forms completed online

  • Information shared verbally during sessions

  • Written communication (email, SMS, website form)

  • Online bookings made through Acuity/Squarespace

  • Referrals from healthcare professionals (with consent)

3. Why We Collect Your Information

We collect personal information to:

  • Provide safe, informed therapeutic services

  • Understand your needs, background, and relevant health history

  • Fulfil ethical and legal duty-of-care requirements

  • Maintain accurate clinical records

  • Contact you about bookings, reminders, or session follow-ups

  • Improve our services and client experience

Duty of care requires that sessions cannot occur anonymously.

4. How Your Information Is Stored

Your information is stored securely in digital systems and/or encrypted storage, accessible only by authorised personnel.

We retain records for seven years, or longer if required by law or professional guidelines.

We do not store credit card or banking details after payment is processed.

If a data breach occurs, we will follow OAIC guidelines, investigate promptly, and notify affected individuals where required.

5. Disclosure of Personal Information

We do not disclose your information to third parties unless:

  • You provide written consent

  • It is required by law

  • There is a serious and imminent risk to your safety or safety of others

  • A court order compels release

  • We are required to share limited, de-identified information with a clinical supervisor for reflective practice

6. Access and Correction

You may request to access or update your personal information at any time.

Requests may be subject to identity verification.

If information we hold is inaccurate, incomplete, or outdated, you may request correction in accordance with the APPs.

7. Complaints About Privacy

If you believe your privacy has been breached, please contact us directly so we can investigate and resolve the issue.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

8. Contact Us

For questions relating to this Privacy Policy or how your information is handled:

Email: dianabradleytherapy@gmail.com

Business: Diana Bradley Therapy

Location: Sydney, Australia